REFUND & RETURNS POLICY

Last updated: 3rd December 2025

We want you to be happy with your purchase from Half Moon Clothing. If something isn’t right, we’re here to help.

1. Change of Mind Returns

We accept change-of-mind returns on full-priced items within 30 days of delivery, provided the item is:

• Not soiled/Stained from use
• Unwashed
• Unaltered
• With all original tags and packaging

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Items that cannot be returned:

• Sale items
• Accessories
• Items marked as “final sale”
• Gift cards

2. Faulty or Incorrect Items

Under Australian Consumer Law, you are entitled to a replacement, repair or refund if the item:

• Is faulty or damaged
• Is not as described
• Has a manufacturing defect

If you believe your item is faulty, please email us at info@halfmoonclothing.com.au with:

• Your order number
• A clear photo of the fault
• A short description

We will assess the issue and provide a replacement or refund.

3. Refunds

Approved refunds will be processed back to your original payment method.

Please allow 3–5 business days for the refund to appear, depending on your bank.

Shipping costs are non-refundable unless the item is faulty.

4. Exchanges

We currently do not offer direct exchanges.

If you need a different size or item, simply return the original (at a cost) and place a new order.

5. How to Start a Return

Please use the return portal in your created account.

Or please email us: info@halfmoonclothing.com.au

and include the following details:

• Your order number
• A clear photo of the fault
• A short description

We will assess the issue and provide a replacement or refund.

6. Return Shipping

Customers are responsible for all return postage unless the item is faulty.

We recommend using tracked shipping, as we are not responsible for lost parcels.

If you have any questions, feel free to contact us.

We’re here to help.